Contact and company information

The company

• Legal name: Digitec
• Business type: Sole proprietorship
• NTN: 80943805
• Operating as: HairDrive (hairdrive.pk)
• Office: 70-E, Pak Arab Housing Society, Lahore, Punjab, Pakistan

Reach us

• Help with a booking: support@hairdrive.pk
• WhatsApp and phone: +92 320 4477321
• General: hello@hairdrive.pk
• Privacy requests: privacy@hairdrive.pk
• Hours: Monday to Saturday, 9:00 AM to 7:00 PM (Pakistan time)

Questions from customers

How do I cancel my booking?

Open the booking in My bookings and cancel it there. Up to 3 hours before the appointment, everything you paid online is refunded in full, and Glow Points come back as points. Within 3 hours, the business keeps the deposit. If you paid in full, it keeps only the deposit part and the rest is refunded.

The business cancelled. When do I get my money back?

Straight away: everything you paid online goes back to the way you paid, usually within 5 to 7 working days, and Glow Points come back as points. If they cancelled within 24 hours of the booking, you also get a Rs 200 HairDrive credit for your next online booking.

What is the deposit for?

A small deposit holds your time: usually 20% (50% for bridal, party and engagement packages, 30% at clinics). For home visits it is worked out on the services and the travel fee together. It is part of your bill, not extra. You pay the rest to the business at your appointment.

Can I pay for the whole booking online?

Yes. At checkout choose Pay in full: you pay the whole booking online, travel fee included, and nothing at your appointment. You can then use Glow Points for up to the whole amount. Cancel up to 3 hours before for a full refund. If you cancel later or miss it, the business keeps the deposit part and the rest comes back to you, Glow Points first.

I was kept waiting. What can I do?

At a salon or clinic: tap I’m here on your booking page when you arrive, and the wait counts from then. We check your location once to confirm you’re there and keep only the distance. If you arrived on time and the service started more than 15 minutes late, you get a Rs 200 HairDrive credit. Once you’re checked in, after 30 minutes you can leave with a full refund plus the credit. For home visits, a late professional is reported to HairDrive and affects their standing: they tap I’ve arrived at your door, checked the same way. Tell us from your booking within 48 hours.

How do Glow Points and HairDrive credit work?

You earn Glow Points on completed visits: 2% of the services, never the travel fee. Visits at businesses in their HairDrive free period don’t earn points, but you can still use points there. 1 point is worth Rs 1, and points expire 12 months after you earn them. Guarantee credit lasts 12 months. Both pay what you pay online for a booking through HairDrive (points first, then credit). Glow Points can pay up to half of a deposit, or up to the whole amount if you pay in full. They can’t be used to pay at your appointment and have no cash value. Reviews with photos no longer earn bonus points.

Do professionals come to my home?

Yes. Put the pin on your home when you book: we check straight away that the professional comes that far and show the travel fee, worked out from the road distance, before you book. Every home professional is checked with a CNIC and a live selfie.

Who receives my payment?

All online payments through HairDrive are received and held by Digitec, the operator of HairDrive, and paid to the business after your visit.

Questions from businesses

How do I list my business?

Go to hairdrive.pk/list-your-business and sign up with your WhatsApp number. It takes about 15 minutes, and HairDrive checks every business within 24 hours.

What does HairDrive cost?

No monthly or sign-up fee. 10% of the service price on bookings customers make on HairDrive and on bookings you add for a later time. 5% on walk-ins, Counter sales and bookings you add to start within 30 minutes. Never on the travel fee. At the Counter the fee is on whichever is higher: what you charge, or what was booked, so a discount doesn’t lower it. The first 100 businesses pay 0% for 90 days from approval, or until 30 online bookings.

What are Spotlight and featured deals?

Optional promotions paid from your wallet. Spotlight puts you at the top of Explore and Home within 3 km: Rs 2,500 for a week, Rs 4,500 for 2 weeks or Rs 8,000 for 4 weeks. A featured deal goes first on Home and Deals for Rs 1,000 a week.

When am I paid?

Weekly. Digitec pays what it holds for you (online deposits, and bookings customers paid in full online) after the visits are completed, less the HairDrive fee and anything you owe, to the payout account HairDrive has checked. Walk-ins and the rest of each bill are paid to you directly.

Can customers pay the whole booking online?

Yes. Customers can choose to pay in full when they book, also at businesses with pay after service. You collect nothing at the visit, and HairDrive pays you the full amount, less the HairDrive fee on the services, in the weekly payout. If they cancel late or don’t come, you keep the deposit part, less the fee, and the rest is refunded to them.

What is the wallet?

Your prepaid balance for the HairDrive fee on bookings without an online deposit (walk-ins, bookings you add, pay after service) and for promotions. The fee is taken when you take payment, and a payment can’t be recorded until the wallet covers it. Keep at least Rs 1,000: below that, pay after service pauses until you top up, and walk-ins (from 22 October 2026) and bookings you add (from 23 October 2026) can’t be recorded. Top up from Rs 200 by JazzCash, Easypaisa or bank transfer to Digitec’s accounts shown in your wallet. Fees the wallet can’t cover are paid from your next top-up first, otherwise from your next payout. Anything you owe HairDrive, such as a Guarantee credit, counts against your wallet until it is paid; if it is still unpaid after 14 days, new online bookings pause until you top up.

What are red flags?

Late cancellations, unanswered requests and serious lateness add a flag; flags expire after 90 days. At 3 flags we call you; at 5 your listing is paused while we review it. You can appeal every flag.